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Feb. 13th, 2018 01:12 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
amycooper So I talked with the librarian who worked with the repair guys for the microfilm reader.
Two repairmen came yesterday an hour and a half late. The spent two hours. They did not fix the microfilm reader. They couldn't figure out what wasn't working. Despite it being agreed (and we being charged for) a "full service appointment" they did nothing beyond attempting and failing to fix it, so other things like cleaning the very dirty camera to the reader were not done. We were charged $500+. One of our campus IT guys who was present during all this fixed it on his own after they left. Also, they spent a great amount of the time they were here attempting to get us to sign up for a $750/year service contract.
I am not a happy library director.
Two repairmen came yesterday an hour and a half late. The spent two hours. They did not fix the microfilm reader. They couldn't figure out what wasn't working. Despite it being agreed (and we being charged for) a "full service appointment" they did nothing beyond attempting and failing to fix it, so other things like cleaning the very dirty camera to the reader were not done. We were charged $500+. One of our campus IT guys who was present during all this fixed it on his own after they left. Also, they spent a great amount of the time they were here attempting to get us to sign up for a $750/year service contract.
I am not a happy library director.
